Since the beginning of the year, Stellantis has clearly stated its intention to regain customer trust, a trust significantly undermined by issues encountered with PureTech engines. However, it was equally crucial not to overlook problems affecting other powertrains. The 1.5 BlueHDi engines, while known for their efficiency, have also experienced setbacks, particularly related to the camshaft timing chain. It is in this context that Stellantis is deploying a bold new strategy: the introduction of an extended 10-year warranty for these models and the launch of a dedicated compensation platform. This proactive approach aims to reassure owners and reaffirm the group's commitment to quality and customer satisfaction.

A 10-Year extended warranty for 1.5 BlueHDi engines

As part of this confidence-building policy, Stellantis has decided to significantly extend the special coverage for earlier generations of its 1.5 BlueHDi diesel engines. This initiative concerns vehicles produced between October 2017 and January 2023, specifically affected by issues related to the camshaft timing chain. Owners of these vehicles will now benefit from 100% coverage of parts and labor costs. This coverage is valid for up to 10 years after the vehicle's initial registration or up to 240,000 kilometers traveled, whichever comes first.

However, this extended warranty is subject to specific conditions. Vehicle maintenance must have been carried out by an automotive professional, strictly in accordance with the manufacturer's recommendations. Should an eligible problem arise, diagnosis and repair must be performed within the Stellantis authorized network for the coverage to be effective. This measure aims to ensure that the vehicles concerned have been properly maintained, thus ensuring the relevance of the intervention.

In parallel with this warranty extension, Stellantis is also committing to buyers of used vehicles. For those who purchase a vehicle from the authorized Spoticar and Stellantis network, a Check + certificate will be provided. This crucial document will inform new owners that they can benefit from the same special coverage as first-hand customers, thereby enhancing value and peace of mind when purchasing a used vehicle within the network.

Reimbursement of costs and compensation platform

Beyond the extended warranty, Stellantis is going further by offering a compensation solution for customers who have already faced camshaft timing chain issues. Starting mid-July, a dedicated online "compensation" platform will be accessible, allowing owners to request reimbursement for related expenses already incurred. This platform can be accessed via https://stellantis-support.com, as well as from the websites of the brands concerned: Citroën, DS Automobiles, Opel/Vauxhall, Fiat, and Peugeot.

This complementary policy applies to eligible repairs carried out between January 1, 2023, and June 30, 2025. To claim a refund, it is essential that the vehicle's maintenance and diagnosis have complied with the brand's recommended guidelines. All complete details of the compensation policy, including specific eligibility conditions, are available on the aforementioned platform, ensuring full transparency for affected customers. This initiative demonstrates Stellantis' willingness to rectify past wrongs and restore customer trust, acknowledging the inconveniences experienced by some owners.

Stellantis is fully aware that problems encountered by some of its engines, whether PureTech or 1.5 BlueHDi, have seriously affected consumer confidence. The group is now making every effort to address these issues in a concrete and significant way. This new extended warranty for HDi engines, introduced just a few months after similar measures for PureTech, is tangible proof of this commitment. This initiative aims to reassure customers and demonstrate the manufacturer's responsibility in the face of the difficulties encountered. We hope that these resolute actions will be sufficient to dispel concerns and sustainably strengthen the relationship between Stellantis and its vehicle owners. This is an important step towards a future where reliability and customer satisfaction will be at the heart of the group's concerns.