Stellantis: a new 8-year warranty to restore confidence

Recent months have been particularly challenging for Stellantis brands. Widespread media coverage of PureTech engine issues, coupled with the Takata airbag recall, significantly tarnished the image of several manufacturers, including Citroën. After an initial response a few months ago, the group is now taking a decisive step by announcing an extended warranty of 8 years or 160,000 kilometers for all its ranges, demonstrating a clear commitment to restoring customer trust.

An unprecedented extended warranty for all Stellantis models

In its continuous pursuit of excellence and customer satisfaction, Stellantis France is rolling out a major initiative: an extended warranty of up to 8 years or 160,000 km. This program, which is free and applicable to all orders placed from June 1, 2025, covers all brands within the group. It is contingent upon adherence to the maintenance schedule carried out in authorized workshops of the official Stellantis network, thereby ensuring the longevity and performance of the vehicles.

This new system offers two levels of coverage, tailored to the specificities of each brand. The first level, standard, aligns with the manufacturer's warranty and applies to the Abarth, Citroën, Fiat, Fiat Professional, Jeep®, Peugeot, and Opel brands. The second level, classified as premium, is dedicated to Alfa Romeo, DS Automobiles, and Lancia. Beyond the manufacturer's warranty, it includes additional services such as infotainment, roadside assistance, and the provision of a courtesy vehicle.

The advantages of this new warranty are numerous and significant for customers. Above all, it offers increased peace of mind, knowing that the vehicle is regularly checked and maintained by qualified technicians, continuously trained in the specificities of each brand. In the event of resale, this warranty is transferable to the new owner, provided that maintenance requirements have been met, which considerably optimizes the vehicle's residual value. This initiative underscores the group's commitment to implementing the necessary efforts to improve its brand image and regain customer trust.

Stellantis' strategic shift towards brand image improvement

Since the beginning of the year, Stellantis has initiated a strategic shift aimed at improving the image of its brands, which had been seriously impacted by past issues. After extending the warranty on PureTech engines and setting up a compensation platform for affected customers, this new 8-year warranty for all models represents a strong and decisive action.

This approach allows the group to position itself at the level of its strongest competitors, for whom a long warranty is often a major commercial argument. Indeed, many manufacturers have already adopted extended warranty policies, using them as a powerful lever for customer loyalty and attracting new clients. By offering this comprehensive coverage, Stellantis demonstrates its confidence in the reliability of its vehicles and strengthens its commitment to its customers. This program covers both passenger cars and commercial vehicles, whether equipped with internal combustion, hybrid, or electric powertrains, reflecting a global and inclusive approach. This initiative is implemented without additional formalities for the owner, provided that maintenance is performed within the authorized network, thus simplifying access to this extended warranty.

While Stellantis may be criticized for a certain delay in implementing this type of offering compared to some competitors, it is clear that the group is undergoing a significant transformation since Carlos Tavares' departure. The clear and stated objective is to improve the image of its brands and regain customer confidence. It is never too late to undertake such initiatives, especially when they are as significant and advantageous for the consumer. This extended warranty is not just a sales argument; it reflects a deep desire to re-establish a lasting relationship of trust with Stellantis vehicle owners.